Frequently Asked Question

How to remove your website from Security Blacklists
Last Updated a year ago

Comprehensive Guide on how to make False Positive Requests to the following Companies:

As a first step, you will need to identify the corresponding Security Companies where your site is Blacklisted using this link: https://www.virustotal.com/gui/home/url

Once you are aware of the security blacklists you can start solving them one by one. Unfortunately, there is no option to solve them all in one go. Their resolution times also greatly vary. 


 ADMINUSLabs

*No False Positive Submission Form

1/ Using your company/website email, send the request to [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside brackets to prevent blacklisting when sending emails)


AegisLab WebGuard

*No False Positive Submission Form

1/ You may read more details on sending a false positive request from here, Using your company/website email, send the request to [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside brackets to prevent blacklisting when sending emails)


Agnitum

1/ To Report a suspected false positive you will need to create an account here and follow the whole guide.

2/ Create a ticket, start a chat with their support here


Antiy-AVL

1 / Given there is no form to which we can directly send the False Positive Request all over the web, it would be best to contact their main support using your company/website email: [email protected] or [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


AlphaMountain.ai

1/ Submit the False Positive request from here by filling up the required forms:

https://www.alphamountain.ai/contact/


AlienVault

1/ In order to proceed with the removal, the website requires you to log in or create your own account (if you do not have one) https://otx.alienvault.com/submissions/list


Adaware

1 / Report a False Positive from here


ArcaVir/arcabit

1 / Send an email to either of the following here: [email protected] or [email protected]


2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Ashampoo

1/ submit malware to Emsisoft and Bitdefender as Ashampoo uses the same signatures


Auslogics

1/ Submit a request to their Contact Auslogics form and go to "technical support"


Autoshun

1 / submit an email to either of the following here: [email protected] and [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Avanquest

1 / Fill up the form here: Submit a ticket: Avanquest Technical Support


Avast

1 / Fill up the form here: https://www.avast.com/en-ph/false-positive-file-form.php


AVG

1 / Fill up and submit a false positive review request on this form: https://secure.avg.com/submit-sample

2 / or you may create your own account here: https://myaccount.avg.com to receive real-time updates and responses from their support


Avira

1 / Fill up and submit a false positive review request on this form: https://www.avira.com/en/analysis/submit-url


Abusix

1 / Fill up and submit a false positive review request on this form:

False-Positive - Abusix


Acronis

1 / Using your company/website email, send the request to: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


AhnLab

1 / Using your company/website email, send the request to: [email protected] or [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


BackScatterer removal

1/ Start removing your website from their list by going to their test link: http://www.backscatterer.org/index.php?target=test and proceed from there.


BARRACUDA

1/ Go to this link and enter your domain, proceed with the removal of your website from their blacklist.


Bfore.Ai PreCrime
1 / Fill up and submit a false positive review request on this form: https://bfore.ai/support/


BitDefender

1/ Go to this link http://www.bitdefender.com/submit/ and if you did not receive any response within 72 hours, simply open a ticket to their Support page: https://www.bitdefender.com/consumer/support/


Bkav

*No False Positive Submission Form

1/ Using your company/website email, send the request to [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


BluePoint

1/ Using your company/website email, send the request [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Blueliv

1/ Please send an email to the email address: [email protected]

including the details of the false positive request and the link to the VirusTotal so their support team can assist you.


BullGuard

1/ To report a false positive detection, archive the detected file using "infected" as a password and send it to [email protected] along with a screenshot of the detection.

2/ Or Submit malware to BitDefender as BullGuard uses the same signatures


Centego/Certigo

1/ Fill up the contact form here: Contacts | Certego and provide the needed details.


C-SIRT

1/ send a review for False Positive to their support email:

[email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Celframe

1/ Fill in their "Contact Us Form" to make a False Positive Review Request


Certego

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


ClamAV

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)

3/ or Submit malware to Immunet Protect as ClamAV uses the same signatures


CLEAN MX

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)

3/ Or fill up the submission form here: https://www.clamav.net/reports/fp


CMC Threat Intelligence

1/ send False Positive Review Request via their support email (contact form) here: https://cmcts.com.vn/contact


Comodo Site Inspector/Verdict 

1/ Fill up their review request form here: https://verdict.valkyrie.comodo.com/contact/us/

2/ Please indicate your site when filling up the "usage scenario" form, then that's it, click send!


Constant Guard/xfinity

1/Submit malware to Symantec as Constant Guard uses the same signatures


Cyberoam

1/ Submit malware to Avira as Cyberoam uses the same signatures


CRDF

1/ Fill up the submission form here: https://threatcenter.crdf.fr/false_positive.html


CrowdStrike ML

1/ Submit the file to https://www.hybrid-analysis.com/ and email the link to [email protected]


CyRen

1/ Fill up the submission form here: https://kb.cyren.com/av-support/?/Tickets/Submit/RenderForm/7


CyRadar

1/ submit False Positive Review Request to email:[email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


DNS8

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Dr.Web

1/ Fill up the submission form here: https://support.drweb.com/new/urlfilter/?lng=en

or https://vms.drweb.com/sendvirus/


Digital Defender

1/ Send a Review Request to their support email: [email protected]

Or fill up their contact form here: https://www.digital-defender.com/support.html

2/ Or Fill in the submission form here: https://digital-defender.com/sample-submission.html


Emsisoft

1/ Fill in the submission form

1/ submit False Positive Review Request to email: [email protected] or
[email protected] 

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)

3/ or direct contact them on Chat, Email here: Emsisoft Help


ESET

1/ submit False Positive Review Request to email: [email protected]

include Domain whitelist followed by the blocked domain


eSafe/Aladdin

1/ Registered users can log in through this site, request support, and attach the suspicious file for False Positive review 


eScan

1/ Online Malware Submission (Select “Submit a Ticket” and then Samples)


F-Secure

1/ Submit a request here: Submit a sample | F-Secure

2/ Or submit False Positive Review Request to email: [email protected]

with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Filseclab

1/  submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


FABELSOURCES

1/ Submit a request here using your site's IP address, required log in here:

IP Delisting Request - spamsources.fabel.dk


Forcepoint ThreatSeeker

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Fortinet

1/ Use the submission form: https://fortiguard.com/faq/wfratingsubmit

2/ Or submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


G-Data | gdatasoftware.com

1/ Fill up the submission form here: https://submit.gdatasoftware.com/url


Google adwords

1/ Visit https://adwords.google.com and initiate a chat to their support team.


Google phishing

1/ Fill up the submission form here: https://safebrowsing.google.com/safebrowsing/report_error/?hl=en


Google Search Console (Google Webmasters Tool)

Request Indexing

1/ Log on to Google Search Console (opens in a new tab).
2/ Add a property.
3/ Submit a URL of the website that you want to get re-crawled
4/ Click the Request indexing Button
5/ Regularly check the URL in the Inspection Tool.

so you can check any issues Google has in their books for the site, plus you can also submit any relevant details to them about why your site is now clean and protected to make sure they give it the 100% clean bill of health.


Git Hub

1/ Requires login and create your account here: https://github.com


Heimdal Security

1/ create a ticket or submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Hitman Pro

1/ Submit malware to BitDefender, Kaspersky, and Emsisoft as Hitman Pro uses the same signatures


Huorong

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


ivmSIP

1/ Fill up the submission form here: http://www.invaluement.com/removal/


Immunet Protect

1/ Fill up their submission form here: Immunet AntiVirus


Kapersky

1/ Fill up the submission form here: Kaspersky Threat Intelligence Portal

2/ Choose the "LOOKUP" form and enter the web address.

3/ Send a request for review via their contact box.


K7

1/ submit False Positive Review Request to email: [email protected] or[email protected]
https://support.k7computing.com/index.php?/Knowledgebase/Article/View/3/0/how-to-report-a-false-detectio

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


LashBack

1/ Fill up the delisting form here: http://blacklist.lashback.com/delist


Lionic

1/ Fill up their submission form here: Reporting False Positive


MAILSPIKE BL

1/ Fill up the submission form for delisting request here: http://mailspike.org/iplookup.html


Malware Domain Blocklist

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Lavasoft Ad-Aware

1/ Fill up the submission form here: https://www.adaware.com/submit-a-malware


MalwareBytes

1/ Submit a support ticket here:  Malwarebytes Support

2/ Or requires to create an account and log in to make a direct request via Forum:

False Positives - Malwarebytes Forums


Lumension

1/ Submit malware to Norman as Lumension uses the same signatures


McAfee

1/ Online malware submission is available to registered users here

Or, submit URL for review here: https://www.trustedsource.org/?p=mcafee

2/ Or one can submit a request via email: [email protected] or [email protected]

email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Microsoft Security Essentials

1/ Submit your request here: Submit a file for malware analysis - Microsoft Security Intelligence


Norton

1/ Fill up the submission form here: NortonLifeLock Customer Support Portal


NetCraft

1/ Fill up the submission form here: https://report.netcraft.com/report/mistake


Nano Antivirus

1/ Fill up the submission form here


Phishtank

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Panda

1/ Fill up the submission form here


QuickHeal and Seqrite

1/ Fill up the submission form here

(Fill in necessary information and select “Sample File Submission”)


Qihoo Antivirus/360

1/ Fill up the submission form here


Quttera

1/ Create a support ticket here: Quttera Helpdesk

2/ Or submit False Positive Review Request to email: [email protected]

with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Rising

1/ Delist your website here: Report file center (rising.com.cn)


RocketCyber

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


ShawSecure

1/ Submit malware to McAfee as Shaw Secure uses the same signatures


SangFor

1/ Click on the link below and log in (you may need to register first here before you can feedback the inquiry).

2/ Navigate to User > Feedback and fill in the necessary information.

3/ Or create and send an email to [email protected]

with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Seclookup

1/ click this link: https://seclookup.com/contact-us/ or to report false positives.

2/ Or, please mail them at [email protected] and they will respond to you within 24Hrs with a resolution.


SCUMWARE

1/ Fill in the submission form here: https://www.scumware.org/removals.php


Sophos

1/ Fill up the form here and choose "web address"


SORBS

1/ Requires you to create an account for you to be able to log in here


Spybot Search & Destroy

1/ Fill in the submission form here


Sucuri

1/ Go to https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/

2/ enter the IP address of the website on the menu.


Systweak

1/ Fill in the submission form: http://support.systweak.com/kayako/index.php?/Tickets/Submit


Tachyon

1/ submit False Positive Review Request to email: [email protected]

(send the false positive zip file with protected password and detection name)

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


TrendMICRO

1/ Fill in the URL checker here

2/ or send an email to: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)

3/ Or fill in the submission form here: https://success.trendmicro.com/sign-in?startURL=/new-request?issue=analyze


Trustwave

1/ Fill in the submission form here


UCEPROTECTL1

1/ Fill in your site's IP address to screen on their IP checker here


VirIT

1/ Fill in the submission form here:

http://www.tgsoft.it/italy/file_sospetti.asp


Viettel Threat Intelligence

Go to this LINK


Vipre

1/ Fill in the submission form here


Websense ThreatSeeker

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)


Webroot

1/ Fill in the submission form here


Webutation Spamhaus

1/ Fill in the IP address checker here


Yandex Safebrowsing

1/ Requires to create an account and log in

2/ Add the website on the list to get it reviewed here


Zillya

1/ submit False Positive Review Request to email: [email protected]

2/ Create an email with the title "False Positive Request for domain[.]name
**(please note that the period in between the domain name should be placed inside
brackets to prevent blacklisting when sending emails)

3/ Or options to contact support: https://zillya.com/support

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