Frequently Asked Question
Below is a brief about how to use our dashboard when it is necessary to whitelist IP, block visitors or resetting your login password.
This feature is always use when it comes to giving access to your personal developer/webmaster once the website is behind our firewall.
Once you have logged in, please go to https://dashboard.sharkgate.net/cpanel/security
Once you have situated this option in the dashboard, all you need to do is: type in the desired IP you want to permit access: i.e. 192.168.1.23 and save changes.
Blocking out visitors was never so easy. For that you just need to go to: https://dashboard.sharkgate.net/cpanel/security
From here you can block visits from certain countries or continents instead. Once the changes are saved you might need to wait a few minutes for its propagation
How to reset password
Before we start, please make sure you are trying to login using the right USERNAME which is not your email address. Usually the username is your domain name without “.com” i.e. onehoursitefix
To get your SharkGate password reset please go to https://dashboard.sharkgate.net/ and click on the I forgot my password link as indicated below
This will open a new webform where you can insert your email address and request a new password:
I do hope this info helps., but of course if you require any additional assistance do let us know
Last but no least - Sharkgate Dashboard Manual